Effective Date: 19 August 2026
Last Updated: 19 August 2026
Welcome to Tailor Dubai, operated by Sunbeam Lanka Tailoring LLC (“Sunbeam Lanka”, “Tailor Dubai”, “we”, “us”, or “our”).
These Terms of Use & Privacy Policy govern your use of our website, tailordubai.ae, and explain how we collect, use, store, and protect your personal information when you use our website or services.
By accessing our website, submitting an enquiry, booking an appointment, placing an order, or using our services, you acknowledge that you have read and agree to these terms and our privacy practices.
Tailor Dubai provides professional tailoring and garment-related services, including:
The availability, pricing, turnaround time, and specifications of individual services may vary.
You agree to use this website only for lawful purposes.
You must not:
We reserve the right to restrict or terminate access where misuse or unauthorised activity is suspected.
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, prices, services, availability, images, promotions, turnaround times, and other information may change without prior notice.
Images displayed on the website may be for illustrative purposes. Actual fabrics, colours, textures, patterns, and finished garments may vary.
The information provided on the website does not constitute a guarantee that a particular service, fabric, design, or product will always be available.
Customers may request appointments through our website, telephone, WhatsApp, social media, or other communication channels.
Submitting an appointment request does not automatically mean that the appointment or service has been confirmed.
An appointment or order becomes confirmed when our team communicates confirmation to the customer.
Customers are responsible for providing accurate:
Where a home measurement or fitting service is requested, customers must provide accurate location information and ensure reasonable access to the premises.
Measurements may be taken by our tailoring team or provided by the customer.
Where measurements are supplied by the customer, the customer is responsible for ensuring that the information provided is accurate.
Because garments are individually tailored, minor variations in fit may occur.
Custom and bespoke garments are produced according to the customer’s selected:
Customers are responsible for reviewing and approving important specifications before production.
Once fabric has been cut or production has started, changes or cancellations may not be possible and may result in additional charges.
Alteration and repair services depend on the construction, fabric, condition, and previous alterations of each garment.
Some alterations may not be technically possible without affecting the garment.
Customers should inform us of any existing:
before work begins.
We will exercise reasonable care when handling customer garments. However, we cannot guarantee that fragile, damaged, aged, or previously altered garments can be modified without some risk of further deterioration.
Customers remain responsible for the condition and value of garments provided to us.
Customers should remove money, jewellery, documents, electronics, or other personal belongings from garments before handing them over.
We are not responsible for:
Where customers select fabrics or provide their own materials, the final appearance may vary due to natural characteristics, lighting, manufacturing batches, screen settings, texture, weave, and other factors.
Customer-supplied fabrics and materials are accepted subject to suitability for the requested service.
We are not responsible for defects or characteristics inherent in customer-supplied materials.
Prices depend on the specific service and requirements.
Factors that may affect the final price include:
Any additional work requested after an order has been confirmed may result in additional charges.
The final applicable price will be communicated to the customer before the relevant work is undertaken wherever reasonably possible.
Payment or advance deposits may be required for certain services, custom orders, bulk orders, or bespoke garments.
Payment requirements will be communicated before the order is confirmed.
Customers are responsible for making payments within the agreed timeframe.
Failure to make required payments may result in cancellation, suspension, or delay of the service.
Promotional offers, discounts, vouchers, and special prices may be subject to additional conditions.
Unless otherwise stated:
We reserve the right to correct obvious pricing or promotional errors.
Estimated completion times depend on:
Express or specific turnaround times apply only when confirmed by our team.
Delays may occasionally occur due to circumstances beyond our reasonable control.
Customers should not rely solely on an estimated completion date for important events unless the date has been specifically confirmed by our team.
Customers are responsible for providing accurate delivery details and being available at the agreed delivery time.
If delivery cannot be completed because the customer is unavailable or incorrect information has been provided, additional delivery or rescheduling charges may apply.
Customers should inspect garments upon collection or delivery and notify us promptly if they identify an apparent issue.
Where fittings are required, customers should attend scheduled fittings to help ensure the intended fit.
If a reasonable adjustment is required due to our tailoring work, we may provide an adjustment or correction depending on the circumstances.
Changes caused by:
may be treated as a new alteration service.
Cancellation rights may depend on the stage of the order.
Orders that have not entered production may be eligible for cancellation.
Once fabric has been cut, personalised work has been performed, or production has commenced, cancellation may not be possible or may be subject to charges for materials and work already completed.
Any rights that cannot legally be excluded under applicable law remain unaffected.
Because many Tailor Dubai services involve custom-made, personalised, or altered garments, returns and exchanges may not be available in the same manner as standard ready-made products.
If you believe that a garment has a workmanship or service issue, please contact us promptly.
Depending on the circumstances, we may provide:
Nothing in these terms is intended to limit mandatory consumer rights under applicable law.
Customers should collect completed garments within the timeframe communicated by our team.
If garments remain uncollected for an extended period, we may contact the customer using the information provided.
Reasonable storage or other applicable charges may apply where previously communicated.
Customers should contact us as soon as possible if they have concerns regarding a garment or service.
To help us investigate, customers may be asked to provide:
We will review complaints and determine an appropriate resolution based on the circumstances.
All website content, including:
is owned by or licensed to Sunbeam Lanka unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Customers may voluntarily provide photographs, reviews, testimonials, or other content.
Where permission has been obtained, such content may be used for marketing, promotional, or business purposes.
Customers may contact us regarding the use of their submitted content.
Our website may contain links to third-party websites, social media platforms, payment services, booking systems, or other external services.
We are not responsible for the content, security, availability, or privacy practices of third-party services.
Your use of those services may be subject to their own terms and privacy policies.
We aim to maintain a reliable website but do not guarantee that the website will always be:
We may temporarily suspend or modify the website for maintenance, security, updates, or operational purposes.
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
We will make reasonable efforts to communicate significant delays to affected customers.
To the maximum extent permitted by applicable law, Sunbeam Lanka will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We may update these Terms of Use from time to time.
The updated version will be published on this page with a revised “Last Updated” date.
Depending on how you interact with us, we may collect:
Where necessary to provide our services, we may collect:
When you visit our website, certain information may automatically be collected, including:
We may collect information when you:
We may use your information to:
Where permitted by applicable law, we may contact you about:
You may request to stop receiving marketing communications at any time.
You may continue to receive essential service communications relating to bookings, orders, payments, fittings, or deliveries.
Our website may use cookies and similar technologies.
Cookies may be used to:
You may control or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
We may use third-party technology providers for purposes such as:
These providers may process information according to their own privacy policies and applicable agreements.
We do not sell your personal information as a general business practice.
We may share relevant information with trusted service providers where necessary to operate our business or provide requested services.
These may include:
Payments may be processed through third-party payment providers.
Where third-party payment processing is used, your payment information may be collected and processed directly by the relevant provider.
We generally do not need to store complete payment card details on our own systems.
We take reasonable technical and organisational measures to protect personal information against:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:
Retention periods may vary depending on the nature of the information and the purpose for which it is processed.
Subject to applicable law, you may have rights to:
We may need to verify your identity before processing a privacy request.
Our website is primarily intended for customers seeking tailoring and garment-related services.
Where tailoring services are provided for children, information may be provided by or with the involvement of a parent or legal guardian where appropriate.
We do not knowingly collect children’s personal information for unrelated purposes.
Some of our technology, hosting, communication, payment, analytics, or other service providers may process information outside the United Arab Emirates.
Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.
Our website may link to third-party websites or services.
This Privacy Policy does not apply to information collected directly by those third parties.
We recommend reviewing the privacy policies of external websites before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in:
Updates will be published on this page with a revised “Last Updated” date.
For questions, complaints, privacy requests, or other enquiries relating to these Terms of Use & Privacy Policy, please contact:
Sunbeam Lanka Tailoring LLC
Dubai, United Arab Emirates
Website: tailordubai.ae
These Terms of Use & Privacy Policy are intended as a comprehensive website draft for Tailor Dubai. They should be reviewed against the company’s actual operational practices, payment providers, analytics tools, cookies, WhatsApp/CRM systems, advertising platforms, and data-storage arrangements before publication.
For final legal compliance, the document should also be reviewed by a qualified legal professional in the UAE, particularly with regard to applicable UAE consumer protection and personal-data protection requirements.
